To purchase online, please use our secure online ordering system by clicking on the product links.If you prefer to fax your order, make sure that you provide us with the following information

 Fax to: 

• Product Information:
•Item Name and Item#       Quantity     Color Selections   Item Cost
1.
2.

Total Number of Items Ordered:_____    
SubTotal:$__________ plus tax and shipping

 
Once we receive your order, we will contact you to let you know that it has been received, and the approximate time frame for delivery.  We will also advise you concerning final payment due for shipping.

UPS
The customer is responsible for shipping costs.Orders less than 150 lbs will be shipped via UPS.  Our Shopping Cart system will compute UPS charges for orders weighing less than 150 lbs. For orders weighing  over 150 lbs, the shopping system will not complete the transaction and it will be necessary for you to phone in the order at 803-403-4266.   Here's an estimate of how long your shipment will be in transit:

 • Name
• Shipping and Billing Address
• Phone and Email
• Payment in Full (visa/mc/check/money order)

COMMERCIAL CARRIER
Chinaware shipped via commercial carrier will be shipped on skids and stretch-wrapped to insure safe delivery. All damage must be noted on the billing invoice and claims filed with the carrier. (See below) Product is insured a flat rate of $90 per cwt.

Most orders are shipped within 48 hours! (It's rare to have problems with breakage.)

RETURNS OF STOCK PRODUCT
Any returns that are not defective, customer mistakes or are not as a result of our shipping error are subject to a 20% restocking fee. Authorization must be obtained prior to any return. To receive credit, all product must be returned in unused, resalable condition in the original cartons. 

FREIGHT CLAIMS DUE TO DAMAGED WARE
Please inspect your arriving shipment for any damage.... Rough handling by the carrier could result in some breakage during shipping.  Claims for excessive breakage must be filed with carrier. Upon receipt of your shipment, count the number of cartons and make sure that it agrees with the bill invoice, If it doesn't, file a claim with the freight company.